About Us: IVR Solutions - Mobile Marketing Agency

IVR - Mobile Marketing - Digital Agency

about_usAdvanced Telecom Services, Inc., established in 1989 in suburban Philadelphia, has been providing interactive telephone services for four decades. Over that time, there has been a tremendous change in the way that consumers interact and communicate with companies. We’ve seen an evolution from the landline phone, to the internet, and most recently to mobile. Despite these staggering changes in communication, the company continues to evolve and serve its core markets of media, advertisers, advertising agencies, and brands.

Advanced Telecom Services (ATS) is a long-time provider of inbound and outbound Interactive Voice Response (IVR) services. IVR is what the company was built on and that building continues today. With over 28 years of development, and having provided over 35,000 IVR solutions, there’s a good chance that we’ve already done something that fits your needs. As a result, we likely not only have the experience, but we might also be able to pull some already-developed software off the shelf that will get your program operational sooner and with a lower initial investment.

In today’s complex world, however, companies need to take an omnichannel approach to communications. That means that your business needs to touch its customers with multiple mediums that provide the same message. And, today, the world has clearly gone mobile. The mobile revolution isn’t coming; it’s already here. Consequently, your program needs more than just IVR. You’ll need to supplement it with mobile technologies such as SMS marketing, MMS marketing (picture messaging), and text to landline. When it comes to communicating with your customers, we’ve not only kept up with the mobile revolution, we actually wrote the book on it.

You can have the best technology in the world, yet if nobody knows about your brand, it won’t matter. That’s why our evolution has included the establishment of our mobile technology division, ATS Mobile, and our mobile-first digital agency, Purplegator. Our creative talent will help you get the word out about your services with the ultimate goal of increasing your bottom line revenue.

So, do you like what you find with the Advanced Telecom Services portfolio of companies? When you’re ready to expand, we’ve got you covered with our international offices in Toronto, London, and Prague.

 

 

Leadership Team
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Bob Bentz
President

Bob is one of the originals as he was a co-founder of Advanced Telecom Services in 1989. Now in his fourth decade with the company, he’s guided its evolution from a landline phone company, to an internet company, and now to also include mobile marketing technology and agency services. He’s also led the company’s sales department from a start-up with no outside investment to $62.2 million in annual sales and expansion to five countries. Bob is one of the nation’s thought leaders in mobile marketing. His recently published, 354 page book, Relevance Raises Response: How to Engage and Acquire with Mobile Marketing, is now available for purchase at RelevanceRaisesResponse.com, Amazon, or other fine online book retailers. He teaches a graduate level course in mobile marketing at the University of Denver. Bob holds a BS degree in Journalism from West Virginia University and an MBA with marketing concentration from Marshall University.

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Brad Bierman
Senior Account Executive

Brad joined the team in 1990 and is currently the Senior Account Executive. He has worked in sales and marketing in three different phases of the company’s transformation from interactive voice response services to a mobile marketing agency. Before joining the team, Brad was the sports director at WSYR Radio in Syracuse, handling various on-air duties of the state-wide Syracuse University football and basketball network. Brad also helped launch well-known sports websites Rivals.com and Scout.com. Brad is a proud alumnus of Syracuse University

 

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Margie Varallo
Client Services Manager

Margie joined the team in 2009 in the Finance department. She was promoted to Client Services Manager where she oversees the billing and customer support departments. Margie has extensive experience in working with IVR programs and was one of the pioneers of the outstanding success for the company’s ringless voicemail product. She graduated from Villanova University with a degree in Business Administration.

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Frank Butler
Senior Engineer

Frank has been with ATS since 1995 as Vice President of Engineering. He manages all technical activities of the company in support of ATS automated telephony plus its web and mobile services. He received outstanding experience at AT&T Bell Labs so he knows the carrier business and has almost thirty years of experience working in IVR.  Frank holds a Masters Degree in Electrical and Computer Engineering from the University of Michigan, and dual bachelor’s degrees in Electrical Engineering and Business Administration from Rutgers University.

Award Winning

Active Roles in our local community and beyond:

We received both Top Rated Mobile Website & Mobile App for the Automotive Website Awards.

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