IVR: Right Information, Right Time
Every phone call to your business or brand is a chance to improve your relationship with the customer. We’ll see to it that it happens with powerful omnichannel IVR services that provide faster, more efficient responses that lower your inquiry costs.
At Advanced Telecom Services, IVR systems are our specialty. We have been processing automated, inbound, and outbound IVR phone calls since 1989. Since then, we’ve developed software to do almost any kind of automated IVR call processing imaginable. Now, in our fourth decade of development, we continue to reinvent the Interactive Voice Response business with innovative IVR services for our customers.
At ATS, we take Murphy’s Law very seriously. Things go wrong, even with the best of equipment and processes. The difference is that with ATS, things will go wrong and you’ll never know it. That’s because each of Advanced Telecom Services’ facilities is triple-redundant in terms of carriers, IVR equipment, and power sources. What that means for you is that when things do inevitably go wrong, your customer calls will proceed as normal.
By using our automated call processing solution, you will benefit from significant cost savings in both labor and staffing, because computers do the work instead of humans. Our equipment is available 24 hours per day, 365 days per year. And, the equipment never calls in sick or asks for raises!
Best of all, you’ll save time and money by reducing live agent calls; your customers will get better service.